Your Guide to a New Starlink Account

November 1, 2025 · 3 minutes read

To create a new Starlink account, start by visiting the official Starlink website and entering your service address to check if coverage is available in your area. If service is available, you can proceed to order your Starlink kit, select your plan (residential, business, etc.), and provide the required payment details. Once you've submitted your order, you'll receive a confirmation email with instructions on creating your password, which activates your Starlink account.

Step-by-Step Process (No Equipment)

Step-by-Step Process (With Equipment)

If you already have Starlink equipment and want to create a new Starlink account, follow these steps:

This process activates your existing Starlink hardware and sets up your new account for internet

Important Notes

This streamlined signup and activation process enables new Starlink customers to easily begin using high-speed satellite internet service at their desired location.

Frequently Asked Questions

Here are frequently asked questions (FAQ) for new Starlink accounts, covering registration, activation, payment, transfers, troubleshooting, and essential details for new users.

  • help_outlineWhat is the Starlink 30-day trial?
    The 30-day trial allows you to return hardware within 30 days for a full refund if unsatisfied. This is a hardware return policy, not a 30-day free service period.
  • help_outlineWhat if my area is at capacity?
    If your service area is full, you may join a waitlist by placing a deposit and you will be notified when service becomes available.
  • help_outlineCan I change the service address or country on my account?
    You cannot change your registered country after activation; service may continue for up to 60 days outside your country before suspension. Register in the correct country for accurate service.
  • help_outlineHow do I activate a secondhand Starlink?
    Use the kit or serial number provided in your equipment and activate through starlink.com/activate.
  • help_outlineWhat billing issues should I be aware of?
    Past-due balances suspend your service until fully paid. Payments by card typically process in minutes; other methods like direct debit may take up to five days.
  • help_outlineWhen does billing start, and is the first month free?
    Billing begins upon activation or 30 days after your kit ships. The 30-day period refers only to hardware trial, not a free service month.
  • help_outlineCan I add more than one Starlink to my account?
    Yes, you can add and manage multiple kits on the same account. Each device gets its own data line, but subscriptions must be updated separately if discontinuing one.
  • help_outlineHow do I reset my Starlink WiFi password?
    Change it through your account online or in the app. If forgotten, perform a factory reset on the Starlink router to set a new WiFi name and password.
  • help_outlineWhat if my activation fails or I face errors?
    Ensure your kit number matches the device details in your account and that you’re using the right email. Contact Starlink support with your kit and account details for resolution.

For answers to further account and activation questions, reference the official Starlink Help Center and support resources.

  • Ted Tayler Mobo Telecom
  • about the author

    Ted Taylor, better known as Mr. Mobo, is a telecom analyst and columnist. Mr. Mobo advises consumers on everything related to telecommunications.

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