How Login to Starlink Account

January 7, 2024 · 5 minutes to read

Welcome to our step-by-step tutorial on how to login to your Starlink account! Starlink is a leading satellite internet provider that covers all of Canada. By accessing your account, you can check service availability, manage your plan, view and pay your bills, and more. Follow these simple steps to log in to your account.

What You'll Need:

• 1.  A device with internet access (computer, smartphone, or tablet)
• 2.  Your Starlink account credentials (username/email and password)

* If you don't have them, create your account following the instructions here.

Please note that you can't simply create a Starlink account without ordering the service first. To create an account, you must first order one of the service plans and follow the ordering process.

You will also need an account to contact Starlink customer service or purchase official accessories from their store.

Log in to Your Starlink Account

A side menu will appear after clicking the hamburger menu.



Click on the 'Log In' option to access the login page.



Use the email address and password you set when ordering your Starlink service.



Using Your Account on the Starlink App



To log in and use the Starlink app, use the same login information as you do for the website. The email and password you use are the same for logging into the app. You can perform many of the same account functions from the app, as well as manage your Starlink system directly.

Your Account Dashboard

On the account dashboard, you can manage your Starlink service, order accessories, contact support, view billing statements, and more.



Navigate and Manage Your Bills on Your Starlink Account

•  Once logged into your account, select "My Bills" from the left menu. Here, you can check your current balance, schedule payments with a credit card, sign up for pre-authorized payments, or switch to e-billing.


•  To view your bill details, click "View My Bill" to open it directly in your browser. If you're using a mobile device, you'll have the option to download a PDF copy.


• To sign up for pre-authorized payments and ensure timely payments, follow the on-screen prompts to enter your bank or credit card information.


• To receive your bill via email, sign up for e-billing by following the on-screen prompts to enter your email address.


• Up to 24 months of past bills are available for you to view online.


• If you have questions about your bill, consult the detailed bill explanation on shawdirect.ca. The bill explanation will help you understand the different sections of your bill.

Creating an Account Step by Step

To create your Starlink username, you'll need:

•   A valid email address
•   To choose a password
•   A service address

Step 1: Visit the Starlink Website

•  Open your favorite web browser on your device (e.g., Google Chrome, Mozilla Firefox, or Safari).
•  Type "www.starlink.com" in the address bar and press 'Enter' to access the Starlink homepage.

Step 2: Check Availability

Enter your address and click "Order Now" to check availability. Not all Starlink plans are available everywhere. Some covered areas have a long waiting list to sign up.

Step 3: Select the Service

Select the service you want to purchase from the choices. You'll have options for Standard and High-Performance hardware. You'll also choose between Standard and Priority service. To learn more about each option, check out our article comparing Starlink plans.



Step 4: Place the Order

Based on your address, you can either place a full equipment order or be put on the waiting list with a $99 pre-order deposit. In either case, continue entering your details to create your Starlink account.

Step 5: Account Access

When you complete the order by clicking "Place Order," you'll receive a confirmation email at the email address you provided. This email address is your account username. The confirmation email will contain instructions to set your account password.

How to Recover a Starlink Account

If you've forgotten your password or lost access to the email account you used to create your Starlink account, follow these steps to recover your account.

Step 1 Log In

Visit www.Starlink.com, then click on Log In in the menu.

Step 2 Password Reset

On the login page, click "Forgot Password?"



Step 3 Account Recovery

Choose one of the account recovery methods. If you simply forgot your password, choose the By Email or By Phone method to receive a password reset link. If you need to change your account email, choose the By Secondary Email method.

Step 4 Account Access

Depending on the method you chose in step 3, you'll receive a Starlink account recovery message, allowing you to create a new password. You can now log back into your account.

Contacting Starlink?

You must be a customer and have a Starlink account to contact customer support. Starlink doesn't have a public email address or phone number. If you have a pre-order deposit, you won't be able to submit a support ticket. At this stage, tickets submitted by pre-order customers will generate an error and won't be sent successfully.

Conclusion

Congratulations! You're now logged into your Starlink account. You can manage your subscriptions, view and pay bills, and access the exclusive product store. If you need further assistance or have questions, feel free to contact Starlink customer service.

Note: This tutorial is not affiliated with or endorsed by Starlink.


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