Planning a move or just looking to change your telecom provider? We've gathered key points to make the transition seamless. Here's how to get a better high-speed internet service, satellite TV, and residential IP telephony.
There are plenty of internet providers, each offering something slightly different for a more or less comparable price. When switching operators, don't hesitate to compare prices and services to find the best internet offer. See what options are available in your area and which ones will give you the best deals.
Here's how to increase your chances of finding the new operator that's right for you:
In the end, remember that your goal is to find an operator that not only meets your internet connection needs but also offers good value for money and reliable customer service. Take the time to research and make an informed choice.
Internet service contracts usually have a predetermined duration. Check the agreements with your current provider before subscribing to a new one.
If your agreement is non-binding or the initial contract period is over, you are free to change. Note that some providers allow you to keep or buy back the equipment after 12 months.
If you do not meet the minimum conditions, you can switch to a new provider. Keep in mind there will likely be termination fees - and they are usually a significant amount.
You may be entitled to cancel your contract without fees or penalties if:
If you need to terminate an internet service provider contract, send your request by registered mail and demand a receipt. This will avoid many surprises like automatic renewal.
Things to pay special attention to:
Check the Simplified Internet Services Code on the CRTC website to learn more about your rights regarding internet subscriptions.
Properly preparing for termination is essential. Click below to download our internet contract termination letter template and make the process easier!
contract termination letter templateInternet consumption is unique to each person; it can be very modest to very demanding.
It's important to determine the amount of data you need and choose a compatible plan, especially for large households or the following uses:
Streaming services like Netflix and Freerange TV consume a lot of data. Pay close attention to the included data in your internet subscription.
If you're unsure of your needs, use our tool to determine the required amount of data.
Download speeds can range from snail's pace to ultra-fast, depending on the available technology in your region.
Make sure to choose an appropriate internet connection based on the services you use. Test the internet access speed of your current network to have a good comparison basis.
Do you also use a phone line or television? Clearly, we all want the cheapest TV and internet bundle. You could save money by combining all your services in one place.
Landline
IP residential telephony offers a new way to stay connected with those who matter to you. A good internet service provider will offer VoIP phone line service. You'll have the option to keep your current landline number even if you change operators. Check here to ensure the portability of the phone number.
TV
Mobo Telecom's TV packages are perfect for TV and movie enthusiasts, and fantastic for getting premium channels. We offer the basic channels local to your province, American networks in HD, on-demand TV, and much more. Inquire about our packages.
Cost is a major concern when choosing a high-speed internet provider. An amount will be debited from your bank account every month, after all.
Ensure that you have the option for unlimited data. This allows you to stay connected but with reduced speed if you use all your monthly data. With this option, your bill will never exceed the specified amount in the plan, avoiding surprises.
Do you have an email address provided by your current internet provider? It's time to find out what will happen to it when you make a change.
Here's how to secure your data before taking the plunge:
A change in internet provider doesn't mean you have to lose all your past communications. By following these steps, you ensure a smooth transition without sacrificing your valuable data.
Don't wait until the last minute to make your change, as you may end up with downtime. The wait time for a new installation varies among service providers. Activating a new service requires the intervention of a technician, hence the importance of checking the timelines. Inquire about the installation dates and schedule your appointment in advance, considering the time of year and temperatures.
Feel free to make the change. We can assist you in your research and find the best technologies for your region. Additionally, you can talk to one of our experts to learn more about each service. For special rates and promotions, sign up for a new service or schedule your installation. One call is all it takes.
If you're unable to switch operators without paying excessive cancellation fees and your negotiations are at a standstill, you can file a complaint with CCTTS. The Commission for Complaints for Telecom-Television Services manages and resolves consumer complaints about their services for free.
You can contact CCTTS via their website at www.ccts-cprst.ca or call the toll-free number 1-888-221-1687.
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