These are difficult times and we know how important it's to stay connected to what matters most. Our teams have been busy over the past days taking the essential steps to make sure of the continuity of our operations and provide assistance for you.
Our solutions requires an installer to enter your home. We know that is a ways from ideal throughout this time of social distancing but rest assured, our operations team has put multiple protection measures in place to defend the health and safety of everyone involve in the process. Our new policies include regular reporting of any personal illness, frequent hand-washing, sanitization of vehicles and hardware, and use of verbal greetings in lieu of handshakes. Our teams will also be asking screening questions at time of booking and just prior to installation. Limited contact will be the new norm for the near future. We are encouraging our field technicians to complete service call repairs outside the home whenever possible. For new installations, we will request customer assistance with connecting inside equipment and the technicians will do their utmost to install your service quickly.
Our customer service continue to be open and ready to assist you at some point of this situation. While we stay available on the phone, via chat or email, the fastest way to stay informed may be at our website at monmobo.com or our social media pages on Facebook and Instagram.
We thanks for the opportunity to help Canadians for the duration of this time.
Stay secure everyone, Mobo Telecom